Terms and Conditions

1. About these terms

These terms explain how you may use the Synzilla website, submit product enquiries and interact with our team. “We”, “us” and “our” refer to Synzilla. Please read these terms before submitting an enquiry or agreeing an order.

You can contact our team using the product enquiry form. The identity and contact details of the business supplying your order, together with the final sale terms, will be provided before you agree to purchase.

2. Research Use Only

All products displayed on this website are supplied for Research Use Only. They are not supplied for human consumption, self-administration, clinical treatment or veterinary use.

Product descriptions are provided for research information. They are not medical advice, treatment recommendations or dosing instructions. References to biological pathways or research areas do not represent a promise of a medical benefit or regulatory approval.

Before ordering, you must ensure that your intended research use, facilities and handling arrangements are appropriate and comply with applicable laws. Products must be handled and stored by suitably qualified personnel using appropriate safety procedures.

3. Enquiries and order acceptance

This website accepts enquiries. No payment is taken through the website, and submitting an enquiry does not create an order or a contract to purchase products.

A member of our team will contact you to confirm the products, quantities, availability, total price, delivery arrangements and payment instructions. A binding order is formed only when you and our team expressly agree the order in writing.

An enquiry reference identifies your submission and may be used on your invoice. Receiving a reference or an automated acknowledgement does not mean an order has been accepted.

4. Prices and payment

Catalogue prices are displayed in pounds sterling (GBP). Our team will confirm the total amount payable, including any applicable taxes and delivery charges, before you agree an order. Payment arrangements are handled directly by our team.

If a catalogue price or specification contains an error, we will explain the correction before accepting your order. You may choose whether to proceed with the corrected details. We will not change the agreed price of an accepted order without your agreement.

5. Availability and reservations

Availability labels are indicative and may change as orders are confirmed. “Coming soon, reserve now” invites an enquiry about future availability; it does not guarantee a dispatch date or reserve stock automatically.

Stock is reserved only when our team confirms your order. If a product is unavailable, we will discuss the expected timing or alternatives with you before you commit. We will not substitute a product without your agreement.

6. Delivery

Our team will confirm delivery destinations, charges and expected timing before accepting your order. Please provide accurate delivery and contact details and tell us promptly about any changes.

For UK consumer orders, goods will be delivered within 30 days unless a different delivery period has been expressly agreed. Contact our team if your order is delayed, arrives damaged or contains an incorrect item. Any statutory rights concerning delivery remain unaffected.

7. Cancellations, returns and problems with products

You may withdraw an enquiry before an order is agreed. To request cancellation of an accepted order, or report a damaged, faulty or incorrectly supplied product, contact our team with your order or enquiry reference. Please obtain safe return instructions before sending research materials back.

If you purchase as a UK consumer and a statutory distance-selling cancellation right applies, you may notify us of cancellation within 14 days after receiving the goods, without giving a reason. You then have a further 14 days to return them. Refunds will be handled within the applicable statutory period, including standard outbound delivery costs where required. Any lawful exception and any return costs will be explained before you agree the order.

For business purchases, additional cancellation and return arrangements will be agreed in writing before purchase. Nothing in these terms removes rights or remedies that cannot lawfully be excluded, including applicable rights concerning faulty or misdescribed goods.

8. Customer accounts

Creating an account is optional. Use the same email address as your enquiry to view the enquiry and order history linked to that verified email address.

Keep your login details secure and provide accurate information. Account statuses reflect updates made by our team; they do not replace written order confirmations, invoices or delivery communications.

9. Information you provide

We use the contact details and product selections you submit to respond to your enquiry, administer agreed orders and display your history through your account. Account creation and sign-in are supported by our authentication provider.

Please provide only information needed for your enquiry. Do not submit medical records or other sensitive personal information through the product enquiry form. Contact our team if your details need correcting.

10. Website use and intellectual property

You must not misuse this website, attempt unauthorised access, submit fraudulent enquiries or interfere with its security or operation.

The Synzilla branding, artwork and website content are owned by us or used with permission. You may view and print content for your own research or purchasing enquiries. Other reproduction or commercial reuse requires permission from the relevant rights holder.

11. Responsibility and your legal rights

We take reasonable care when presenting product information and administering enquiries. Product-specific specifications and any supporting documentation will be confirmed by our team before purchase.

Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded. Your statutory rights remain unaffected.

12. Updates and contact

We may update these website terms by publishing a revised version with a new date. Updated terms apply going forward and do not retrospectively change an accepted order without your agreement.

For questions, complaints or requests relating to an enquiry or order, please contact the Synzilla team and include your reference if available.